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Trusteer Rapport (or just Rapport) is security software, often suggested as something that should be installed on a computer to increase security when using online banking.
When Rapport is running, it has been found to cause problems with Sentori such as the cog menus not appearing in Layout Mode when editing a document.
If you encounter Sentori working unusually, or options not appearing on-screen, we'd suggest temporarily disabling Rapport until you're finished, then re-enabling it.
To temporarily disable Rapport, go to https://www.trusteer.com/support (the support website for Rapport), search for the word “stop” and follow the instructions.