By default, your Sentori account's From Address – where emails are sent from and is sometimes shown in recipients' inboxes – will use a non-branded Sentori domain (e.g. @snt1.net, @snt2.net, etc). Any emails sent back to these addresses will be discarded.

The Reply Address – where emails go if someone clicks the Reply button when reading one of your emails – is set to an email address of your own on each Email and Template in your Sentori account.

If you wish, you can use a From Address at your own domain so that your emails look as though they've come directly from you, rather than from Sentori.

To do this, you must make some changes to the Domain Name System (DNS) records of your domain and then let us know so we can complete the setup within Sentori.

Failing to make these changes correctly will result in email delivery problems from Sentori and possibly your domain as a whole - so be careful!

If you want to use a domain that is already being used for email, these are the DNS records you need (using an example of “mydomain.com”).

This enables all emails sent to the From Address of the Emails you send from Sentori to go back to you.

If you're unsure about any of these records or your domain already includes some of them, check with the appropriate technical person in your organisatin about how to proceed - modifying existing records may cause delivery issues throughout your domain!

• Create a TXT SPF record for “mydomain.com.” with the value “v=spf1 a mx include:snt0.net ~all”.
• Create a TXT record for “_domainkey.mydomain.com.” used for DKIM, with the value “o=~”.
• Create a TXT record for “sentori1._domainkey.mydomain.com.”, also used for DKIM, with the following value (ensure it contains no spaces or carriage returns):
  “k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDJxNWiVwlBsvl765rGCFifo2BqqdNH83oxxFZ5b/XEdJFSFYZXahK7a3neD8QCzm5xVNV9KmDJbcKx6niExGHIVPA0d9C69hSZvPT40rZuJsxn62andncuKwlEzPJfgSvlyXSneA9pQKgb99WDTUpOwVY5A3vjdR9VpGRxXIyB7wIDAQAB;”
• Create a TXT record for “_dmarc.mydomain.com.” used for DMARC with the value “v=DMARC1; p=none; rua=mailto:dmarc@mydomain.com” setting “dmarc@mydomain.com” to the email address of someone technical that should be sent daily DMARC reports by ISPs.

If email isn't set up on the domain and won't be (you have a domain, but don't have a mail server), then you can use the DNS instructions above and just add an MX record to point back at Sentori.

• Create an MX record for “mydomain.com.” with the value “mail.snt0.net”.

Any emails sent back to your From Address will be discarded.

Once you've created the appropriate DNS records, drop us a support ticket letting us know the following and we'll check your domain before updating Sentori to make it usable:

• The name of your Sentori Account
• The name of your domain
• The email address you'd like to use as the From address, e.g. info@mydomain.com

If you have more than one Account that you'd like to use your new domain with, then let us know the Account names and the email address to use for each; they must use different addresses so you could have “info@mydomain.com” and “offers@mydomain.com”.